Consumer Insights
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Research and browse viewpoints in our blog section.
About Consumer Affairs
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Serving as an administrative arm of the government of Bermuda, the purpose of Consumer Affairs is to consistently deliver proficient and professional services that: (i) empowers consumers to make informed consumer decisions, (ii) effectively protects consumer rights and (iii) encourage compliance and self-regulation by commercial enterprises, debt collection agencies and residential landlords.
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Our Mission:
"To operate with integrity, transparency and efficiency in the fulfillment of its mandate and the protection of consumer interests."
What We Do
Consumer Protection: Consumer Affairs has the authority to supervise, monitor and regulate businesses providing consumer goods and consumer services within Bermuda in accordance with the Consumer Protection Act 1999, industry specific legislation and any Ministerial Regulations or Directions.
Residential Rentals: Pursuant to formal delegation by the Minister of Home Affairs, Consumer Affairs has been afforded the authority to supervise, monitor and regulate landlord and tenant residential matters in accordance with the Rent Increases (Domestic Premises) Control Act 1978, sectoral legislation and any Ministerial Regulations or Directions. Properties falling under this Act are considered to be "rent controlled properties".
Debt Collection Regulation: Following the enactment of the Debt Collection Act 2018 in October 2020, sectoral legislation and Ministerial Regulations, Consumer Affairs has been appointed with the authority to supervise, monitor and regulate the commercial activities of registered debt collection agencies operating within Bermuda.
Our Core Services
Vacation Rentals
Under the Bermuda Rent Increases Control Act, a vacation rental refers to a private home or apartment that the owner chooses not to rent to long-term local residents. Instead, the owner offers the property as a short-term rental to visitors, such as tourists or business travelers, who stay for a temporary period.
Consumer Education Hub 💡
Coming Soon
The official resource for fair trade, dispute resolution, and defending consumers across the island.
Upcoming Workshops
Register for free public workshops on debt management and fraud prevention.
Consumer Apps & Tools
Access our collection of free calculators and tools designed to help you make informed financial decisions.
Latest Announcements 📣
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New Consumer Protection Act
Updated regulations now in effect to better protect Bermuda consumers
1 December 2025 at 12:52:49 am
Holiday Shopping Tips
How to shop safely and know your rights this holiday season
1 December 2025 at 12:52:40 am
Upcoming Consumer Fair
Join us on December 10th for our annual consumer education fair
1 December 2025 at 12:52:26 am